Portugal – a ‘Clean and Safe’ destination

Portugal’s Secretary of State for Tourism has thrown down a challenge to citizens, tourists, overseas residents and businesses in the tourism sector to publish testimonials on relevant websites and social media spelling out that Portugal is a safe and secure country to visit.

The move comes after a flurry of negative and mostly biased newspaper and online articles which appeared in some international press last week that gave the impression that Portugal was no longer able to contain the spread of the Coronavirus after a spike of infections in specific and localised parts of the outskirts of the Portuguese capital Lisbon.
For example, on June 24, the UK’s Daily Telegraph ran a headline ‘Portugal puts brakes on as new coronavirus cases rise’ calling Portugal a ‘partial outcast’ and drawing attention to ‘controls on 2.8 million residents’ in Greater Lisbon, ‘illegal parties’ and ‘overloaded public transport’. In fact, only one inner Lisbon district, Santa Clara, that is not even on the tourist circuit, has seen a spike in numbers.
Euronews Weekly had a headline screaming ‘Portugal Now one of EU countries with the Most New Covid-19 Cases Threatening ‘Safe Tourism’ Reputation’ prompting Portugal Hotel Association President Raul Martins to blame “negative and sensational” reporting put out by media groups because “bad news sells”.
In the webinar “The transition from #CantSkipHope to #CantSkipPortugal — when and how?”, organised by the British-Portuguese Chamber of Commerce (BPCC) on Monday, Secretary of State for Tourism Rita Marques stressed that Portugal still had among the lowest cases of Covid-19 in Europe, has strict social distancing and sanitation measures in place, as well as a simple online ‘Clean and Safe’ campaign involving hotels, bars and restaurants to which businesses could sign up to and the public could participate.
“We have nearly 328,000 people working in the tourism industry today (2019) in over 132,000 companies. Can you imagine what all of us could do to change the mindset that some foreign countries have about us if all of us can make a small positive post with some pictures and nice comments about the country,” said the minister.
“We’ve achieved a lot, and of course we need to improve too, we all know that, but we should stick together in these troubled times and publish some positive views and success stories for the future,” stressed Rita Marques in the webinar which attracted literally hundreds of participants from all segments of the tourism sector in Portugal.

Getting good press

As part of Portugal’s gradual reopening, the country’s tourism bureau Turismo de Portugal has launched a film and informative slideshow #Can’tSkipOpening with the latest published figures as of 25 June 2020 which reveal updated daily Covid cases (311 on 25 June) and daily morbidity rates which have remained low and stable at between 2 and 6 deaths over the past two to three weeks.
As to subsidising foreign media to visit Lisbon, the minister said that Turismo de Portugal has a specific budget to invite overseas journalists and tour operators to visit Portugal as well as having 15 delegations representing 20 countries.
“A lot of journalists based here working for Euronews, Sky News and CNN are making amazing testimonials about Portugal in which they have reported that all the rules are being followed in hotels, restaurants and on the beaches,” said the minister.
The President of Portugal’s Hotel Association (AHP), Raul Martins said that the response to the sector’s new slogan #CantSkipHope, which aims to bring a new message of hope for everyone working in the sector and beyond, had been huge.
“We are not just beach and sun, we have great monuments and an interior of the country with a lot of diversity such as wine regions. Portugal has so many places to visit and things to do. Come and explore Portugal, that is my message for the people of the United Kingdom and elsewhere,” he said.
The comment followed comments in the UK’s Sun newspaper quoting Interior Minister Eduardo Cabrita as stating this week that Portugal is better equipped to deal with coronavirus than the UK.
That had followed news that Portugal is expected to be kept off a list of countries granted air bridges to Britain.

Clean and Safe

Portugal has introduced a free-of-charge voluntary online ‘Clean and Safe’ campaign with a virtual seal awarded on complying with a set of health and hygiene rules (www.portugalcleanandsafe.com) which already has 17,000 voluntary signups.
As of April 24, tourism enterprises, tourist entertainment companies and travel agencies, companies that have an official registration with the National Tourist Authority, have been able to request certification as a “Clean and Safe” establishments. After companies have submitted the Declaration of Commitment, they can publicise the “Clean and Safe” stamp, either physically on their premises or in their digital platforms.
Through this measure, Turismo de Portugal informs companies about the hygiene requirements and cleaning measures to ensure the safety of various establishments, according to the recommendations of the DGS – Directorate-General for Health, as well as promoting Portugal as a safe destination from the point of view of care with the spread of the Virus, reinforcing the confidence of those who visit the country.
This validation is free and optional and is valid for one year. It will require the implementation of an internal protocol that will ensure the necessary hygiene measures to avoid risks of contagion and guarantee safe procedures for the operation of tourist activities.
“We do have random inspections and if you commit to the rules you stand a high chance of getting an inspection whereby Turismo de Portugal visits the site, the public can visit the site and rank establishments according to a traffic light system with three reds or over leading to an inspection,” says Rita Marques.
To date over 50% of hotels have this stamp, as do almost all travel agencies, 30% of tourism entertainment companies, as well as museums, religious monuments and restaurants.
“There is a reason why we have been so strong in tourism and it is because across different governments and private and public entities we have had a consensus in our strategy for tourism which has been discussed, evaluated and recognised by all as an excellent roadmap for the industry” says Marques adding that Government entities were working hard to visit all of the ‘Clean & Safe’ inspection sites and would shortly publish all of the data and statistics to show Portugal was a clean and safe destination.

Startups and tourism

Miguel Barbosa of Portugal Ventures said that Portugal has a vibrant startup community with 3,000 startups — many linked to tourism — and 130 incubators and accelerators. This has led to Portugal recently being considered a strong innovator by the European Innovations Scoreboard, in which Portugal was identified as a ‘Strong Innovator’ in terms of innovation performance for 2020.
Portugal startups take seriously the fact that Portugal has for three consecutive years won ‘The ‘Best Destination in the World’ in the World Travel Awards while Forbes considered it the ‘Friendliest Country in the World for Expats in 2018’ and for ‘Big Corporations and Startups’.
Portugal Ventures is a venture capital company linked to Turismo de Portugal that invests in the seed phase of Portuguese startups in areas such as technology, life sciences and tourism and is considered by CB Insights as the most active VC company in Portugal.
Since 2012 it has invested over €120 million in over 90 new startups while in the tourism area it has a portfolio of 15 companies and has invested €13.5 million in this sector alone.
Barbosa gives the example of a startup that focuses on amenities for hotels and spas such as the toiletry bottles in hotel rooms and which has recently added alcohol gel to its offer made from grapes.
Another company LUGGit provides a luggage delivery service from airport to destination when the time frame is large and is now ensuring that luggage is disinfected by the time is arrives at the drop-off destination.
“Startups are important and they can adapt very rapidly to their environment according to market needs and are working with tourists to ensure they are safer against Covid-19,” he said.